This Refund Policy describes the terms and conditions under which Clipvale provides refunds for our services. Please read this policy carefully before making any purchases.
If you have any questions about this Refund Policy, please contact us at [email protected].
1. Subscription refunds
Refund requests for subscription payments must be submitted within 7 calendar days after payment for the relevant subscription period. The credits, quota, or included video generations for that paid subscription period must not have been used. We will review account usage before approving a refund.
2. Credit and quota purchases
One-time credit or quota purchases are final and non-refundable once any purchased credits have been used. Unused one-time credit purchases may be reviewed if you contact us within 7 calendar days of purchase.
3. Refund process
To request an eligible refund, email us with your account email, payment reference, purchase date, and a short reason for the request. Approved refunds are usually processed within 5-7 business days to the original payment method.
4. Exceptions
We may make exceptions for technical failures on our part, billing errors, unauthorized charges, service outages lasting more than 24 hours, or legal requirements in your jurisdiction.
5. Cancelled subscriptions
If you cancel your subscription, you keep access until the end of the current billing period. Unused subscription credits expire at the end of that period unless otherwise required by law.
6. Changes to this policy
We may modify this Refund Policy at any time. Changes are effective when posted on our website, and continued use of the service means acceptance of the updated policy.
7. Legal compliance
This policy is designed to comply with applicable consumer protection laws and does not limit statutory rights you may have under applicable law.
Contact us
For refund requests, include your account email address, transaction ID or payment reference, purchase date, reason for the refund request, and any supporting documentation. We aim to respond within 24-48 hours.