Clipvale is a product-to-video tool for online stores. This Privacy Policy explains what data we collect, how we use it, and how we protect it.
1. Information we collect
We collect the information needed to provide the service, including:
- account details such as name, email address, login status, and subscription plan;
- product links, product images, product text, campaign choices, language settings, and template selections;
- generated video previews, video history, usage limits, and credit balance;
- billing and subscription status from our payment provider;
- basic technical data such as device, browser, IP address, logs, and error reports.
2. How we use data
We use data to create videos, manage your account, track plan limits, process billing, provide support, improve templates, prevent abuse, and keep the service secure and reliable.
3. Payments
Payments are processed by a trusted payment provider. Clipvale does not directly store full card numbers. We may receive billing status, plan, invoice, and customer identifiers so your subscription and video credits work correctly.
4. Service providers
We may use trusted providers for hosting, authentication, database storage, AI video generation, email, analytics, and payments. These providers process data only as needed to run Clipvale and support your account.
5. Data security
We use reasonable technical and organizational safeguards, including access controls, secure service providers, encrypted connections where supported, and limited access to customer data. No online service can guarantee absolute security.
6. Compliance
Clipvale aims to follow applicable privacy principles, including data minimization, purpose limitation, transparency, and user control. Customers are responsible for ensuring the product content and marketing claims they submit are lawful for their own business and market.
7. Data retention
We keep account, billing, usage, and generated video data for as long as needed to provide the service, maintain records, resolve issues, and meet legal or operational requirements. You can ask us to delete or export your account data where applicable.
8. Your rights
Depending on where you live, including in Europe, you may have rights to access, correct, delete, export, or restrict the use of your personal data. You may also object to certain processing or withdraw consent where consent is used.
9. Cookies and local storage
Clipvale may use cookies or similar local storage to remember basic preferences, such as your language choice and whether you have seen our cookie notice. We may also use similar technologies to help improve support, understand product usage, keep the service reliable, and maintain essential product functionality. We do not use these tools to sell your personal information.
10. Contact
For privacy questions, data requests, or security concerns, contact us at [email protected].